How long to process my Nail set?
Current Processing/ turn around time is 14-21 business days. Orders may be completed sooner, based on incoming orders and work flow. We ask that you allow the full processing time prior to sending emails for completion date.
Can I pay to expedite my order?
No. All orders are processed in the order received. If needing your order by a particular date, please order in advance. Exceptions will not be made.
Does paying for expedited shipping mean that I'll get my nails in 2 days?
No. Orders are processed in the order received. Our processing timeframe applies to ALL orders. Paying for expedited shipping simply means that you will get your order in 2 days after the processing timeframe has ended.
When will I receive my nails?
Nail sets have a processing time of 14-21 days, once mailed, USPS will be able to provide and estimated date and tracking of when package will be delivered. Please allow 24-48 hours for shipping details to update.
Do we ship internationally?
Loss or theft issues?
Once nails have been mailed, We are not responsible for issues (loss/theft) with shipping, please speak with your local USPS office for shipping issues or concerns. Refunds will not be given due to shipping issues.
I provided the Incorrect mailing address, what happens to my order?
If an order is returned due to client providing the wrong mailing address, the client is responsible for paying new shipping fee. The Order will not be refunded, due to set being completed as originally requested up on initial order. Please contact us via email at firstname.lastname@example.org so that a new shipping invoice can be sent via email to you.
Are sets reusable?
Yes! With proper care and storage of the nail sets you can continually reuse each set. If using nail glue, sets can be reused after careful filing off glue.
How do I apply the nails?
First Push Back cuticles using cuticle pusher included in kit
File surface of nail bed (included in kit)
Use alcohol to clean the nail surface
Nail dehydrator can be applied (optional)
Apply either nail glue (included in kit) or nail tabs to nail
Attach press on nail, hold for a 30-60 seconds
Enjoy a quick and easy fashionable day!
Will my nails pop off?
No, with proper application your nails will be able to withstand daily tasks and depending on your method (glue or tabs) can be worn anywhere from hours to a week!
What is included with each set?
You will receive your chosen custom nail set, and Introduction kit which includes Nail buffer, Nail glue, Instruction card and cuticle pusher.
Can I request a custom design?
We are not accepting custom requests, at this time.
What is my Nail size?
You have two options for finding the correct nail size, you may measure your nail beds using measuring tape. It is highly recommended that you use the millimeter side of the measuring tape for accurate measurements. Please do not use a ruler. To measure, center the measuring tape in the middle of your nail bed, width wise, and measure from sidewall to sidewall. For additonal assistance, please refer to our "Nail size chart" section on our site. If measuring tape is not available, we offer a nail size kit, in multiple shapes and lengths.
Can I be refunded?
Yes, if order is cancelled within 24 hours from time of purchase. Refunds will not be given for client selecting wrong size, or issues with USPS. It is the client's responsibility to order correct size, Iridescent Nailz is not responsible for selection chosen.
Can I exchange my set for a different one?
Due to the fact that all Iridescent Nailz sets are made to order, all sales will be made final. If item is damaged when received please contact Iridescent Nailz via email (email@example.com)and include photo of damaged product.